Pay your water bill in person during regular office hours at our Administrative Office located at: Make your payment at the cashier counter on the main floor by cash, cheque or debit (interac). Additionally, a Payment Mailbox was installed in the rear of City Hall, 795 Mass. Dial 311 (617-666-3311 from outside of the City) to report an issue with your water service, or make a request online. The City of Cambridge now offers MyWaterAccount, a secure online portal that allows customers to view their water and wastewater billing and consumption history. View a PDF guide to the City's new water bills. Water Rates. Water Bill Account NOTE - Due to COVID-19, physical meter reading may have been impacted. Check out our Job Openings! We add a charge to your water account, if your cheque doesn't clear. Report a Water Outage or Problem. View the Water Billing Appeals Process Report for more information. We will try to answer them soon! Please note that we charge a fee for duplicate receipts or account statements. If you are currently on registry hold and all your outstanding excise tax bills are paid in full, please contact the finance department at (617) 349-4220 to electronically remove the registry hold. To be eligible for an adjustment, you must meet the following criteria: Submit your high water adjustment application online. An increase in water consumption compared to your previous bill can be a result of a number of factors, including: Learn more about reasons for high consumption. Please note, if you have recently changed your email address, it takes 24-hours to update on your account Our office must receive payments by the due date to avoid interest charges. Select the type of transaction you want to complete. Established in 1630, the Cambridge Water Department collects water from both surface and groundwater sources through the city's three reservoirs, Hobbs Brook, Stony Brook, and Fresh Pond Reservoir, as well as the underground finished water reservoir at Payson Park in Belmont. Community Q&A. Fed up with what they say are erroneous water bills, some Cambridge residents are in the first stages of legal action against their city. Residential and not-for-profit water customers who experience a high water bill may be eligible for limited financial relief. The appeal committee addresses concerns which meet the following criteria: Requests considered ineligible will not be reviewed under this process. Click to Pay City of Woburn bill We do not accept cash payments made through the drop box. The fee for a returned check due to insufficient funds is $25.00. This report is designed to keep you informed about the quality of your drinking water over the past year. This does not apply to Real Estate and Personal Property tax payments. Our Quality Management System (QMS) Policy and operational plans have been approved by the Ministry of the Environment, Conservation and Parks to meet guidelines under the Safe Drinking Water Act.. By achieving accreditation, Kitchener Utilities has demonstrated that we have an operational and effective drinking water quality management system. Please call or email 2-3 business days before the final bill is needed. Print your account number on the front of your cheque and include your water bill stub. Visa and Mastercard only … Paying online reduces paper use and is an easy way to help the environment. Get your Water/Sewer/Garbage bill by email February 6, 2020 | Citizen Information , Current News Borough residents can choose to have their water/sewer/garbage bills emailed by requesting this service using the Contact form. The City of Malden accepts electronic checks (electronic fund transfer from your checking or savings account) and credit/debit card payments. Water bills, tax payments or other fees must be paid by check or money order either through the mail or by depositing the payment in the city night drop box outside the MUC office door. If you miss a water bill payment, an interest charge of 1.25 per cent appears on your account the first day after the missed due date and on the first day of each month until the account is paid. The City is in the process of changing out all of the City’s water meters and will change the meter for the closing. The convenience fee for the online bill payment is assessed by the 3rd party merchant. Consolidate and integrate all payments into your accounting software. City of Cambridge50 Dickson StreetPO Box 669Cambridge, ON, N1R 5W8Phone: (519) 623-1340questions@cambridge.ca. We strive for excellent, courteous, prompt, and efficient customer service. Cambridge is located just a short 10-15-minute drive from both I-74 and I-80 as well as a 25-minute drive from the Quad Cities and 35-minutes from Galesburg. We recommend updating your browser to its most recent version at your earliest convenience. Enter the email address associated with your account. A specialist analysis of the chalk streams in Cambridge and South Cambridgeshire has been commissioned by Cambridge Water and Cambridge City Council. Our office must receive payments by the due date to avoid interest charges. Cambridge Water Direct. If an individual customers concern(s) cannot be addressed through the High Water Leak Adjustment Policy or the normal escalation process, they may have access to an appeal process. Funds are withdrawn automatically from your bank account on the due date indicated on your bill. If you are paying a real estate, personal property, excise tax or water/sewer bill, the fee to use a credit/debit card is 2.75% of the transaction with a $1.00 minimum fee. 12/15/20: Bid List: 12/17/20 00009487: 12/3/2020: 24/7 Monitoring for the Direct Digital Based Building Management Systems for City Buildings Various Departments: Bid Add. Be sure to pay before the due date as a bank payment may take as many as 5 business days to process. This is reflected on your bill. Treasury Department Click here for the township tax lookup site. Published on 01 December 2020. Help to pay water bills We're calling on customers to ask us for help, if they have been financially affected by COVID-19 or any other reason. You will need your account number to locate your bill and pay online. Pay your water bill by sending a cheque made payable to the City of Cambridge. Description of this page. Pay your water bill by sending a cheque made payable to the City of Cambridge. There are a number of options available to you to pay your rates, infringements and general Town of Cambridge invoices. Cambridge Water special tariffs. The Village of Cambridge is the county seat of Henry County and home to the historic Henry County Courthouse, which proudly stands in the center of town. Learn more about water conservation and programs offered through the Region of Waterloo. Enter a service request via Commonwealth Connect for things like missed trash pickups, potholes, etc., click here, Page was last modified on 10/26/2020 6:37 PM, Donate to City Scholarship Fund & Mayor's Disaster Relief Fund, online system to view or pay a bill, or to order certificates. Ensure that you have the relevant information you need for your transaction, including bill number, parcel ID, or account number, if applicable. 12/15/20: Bid List: 12/17/20 00009450: 11/12/2020: Water Dept. If your bill has an “e” next to your reading, then your bill was estimated. A note about account numbers: Your trash account number is the same as your water account number but with a T in front of it – e.g. Serving Cambridge with Quality Water Since 1893! Hopefully by the next Billing, all readings will be actually read. Two separate charges will appear on your credit card or checking account statement. There are a number of ways residents of the City of Cambridge can pay their water bill. City of Cambridge 50 Dickson Street PO Box 669 Cambridge, ON, N1R 5W8 Phone: (519) 623-1340 questions@cambridge.ca You can ask any questions related to this service here. Do not send cash through the mail. If your concern(s) meets the criteria, send us an email providing the specifics of your concerns and enter "Water Billing Appeal" in the subject line of the email. No skip bins used in Verge Valet Service. PSN - Your Complete PAYMENT, BILLING & COMMUNICATIONS Solutions Provider! Portable Showers for the City of Cambridge Public Works Department (DPW) Bid Add. Your information is kept confidential, secure, and backed by the highest security standards. This is normally a fee based service, however, during the closure of City Offices due to the COVID-19 health crisis, the City of Cambridge is temporarily absorbing all credit card and ACH fees relating to online payments of Water/Sewer Bills and Motor Vehicle Excise Bills, paid through our Invoice Cloud payment portal. You can choose the option of "Post as Guest" below to post anonymously. This includes city hall, public works, and the police department. The fee is $2.50 for every payment up to $100.00 and $2.50 per hundred dollars or part thereafter. To pay your current fiscal year Real Estate, Personal Property, Motor Vehicle tax, or Water / Sewer bill using the step-by-step online bill pay process (Please Note: Water and Sewer bills are currently overdue and cannot be paid online at this time). City staff will continue to work in all facilities to provide city services. Box 427Cambridge, ON N1R 5W8. This change will remain in effect until further notice. Customers wishes to pay via credit card will pay 2.75% processing fee plus a 50 cent transaction fee for amounts less than $100. This drop box is accessible at all times. Cambridge City Water Works is pleased to present this year’s Drinking Water Quality Report. View a fee schedule for each of the City's water and sewer services. Lost your bill or receipt? Payments via mail may be mailed with checks or money orders to: City of Cambridge Utilities Office PO Box 1117 Cambridge… If you are ordering a Municipal Lien, Birth, Death or Marriage Certificate, the fee to use a credit/debit card is 2.75% of the transaction with a $1.95 minimum fee. Online, phone POS solutions are available. It’s free to pay water/sewer, real estate, personal property and motor vehicle excise taxes online with e-check! To sign up for this option you must fill out a, Residential or Residential Not-For-Profit organization, Additional water billed is at least 2 times your average consumption, No prior adjustment was granted in last 12 months and no more than 2 adjustments in a 10 year period, The high water problem has been identified and repaired (proof of repair is required as part of your application), A high water bill concern where an individual bill is greater than 2 times average consumption, greater than $250.00 and where no adjustment has already been granted under the High Water Leak Adjustment Policy, The concern(s) occurred within the last 6 months, The concern(s) has been reviewed within the High Water Leak Adjustment process and a discussion has taken place with either the Supervisor of Billing and Collection or the Manager of Revenue. To Pay your bill, click your mouse on the following link below. Permit Fee Schedule. Our goal is to provide you, the customer, with a safe and dependable supply of drinking water. Mail your cheque to: City of Cambridge P.O. Learn about water and the services the Region of Waterloo provides for municipal water and wastewater. No registration is required for "One Time Pay", the fastest way to pay online and confirm payment. Please note that this bill payment option is through a third-party and is only available online and through the phone number provided. The City of Cambridge uses a block rate system to encourage water conservation and to provide a more equitable billing system. This is normally a fee based service, however, during the closure of City Offices due to the COVID-19 health crisis, the City of Cambridge is temporarily absorbing all credit card and ACH fees relating to online payments of Water/Sewer Bills and Motor Vehicle Excise Bills, paid through our Invoice Cloud payment portal. 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