Locally redundant storage (LRS) 2. You must be in compliance with the Agreement in order to be eligible for a Service Credit. You simply need to specify whether you need premium or standard storage, and Azure will then create managed disks. Standard terms applicable to all Service Levels outlined herein: a. Definitions i. "Customer" refers to the organization that has entered into the Agreement. These facilities may be within the same geographical region or across two geographical regions. Install Module Azure Automation Manual Download Copy and Paste the following command to install this package using … Read transaction requests to RA-GRS Accounts that fail due to Geo-Replication Lag. An Azure storage account contains all of our Azure Storage data objects: blobs, files, queues, tables, and disks. If you purchased Services as part of a suite or other single offer, the Applicable Monthly Service Fees and Service Credit for each Service will be pro-rated. Azure Archive storage is a capable, flexible, and affordable storage solution which performs within advertised SLA and data durability figures. Microsoft is radically simplifying cloud dev and ops in first-of-its-kind Azure Preview portal at portal.azure.com "Service Resource" means an individual resource available for use within a Service. Release notes: Updated SLA to reflect guarantees for Azure File Storage. The calculation is like this: 99.99% * 99.99% > 99.99% * 99.99% * 99.99%. "Service Credit" is the percentage of the Applicable Monthly Service Fees credited to you following Microsoft’s claim approval. One concern of using another kind of storage provider (table storage in this case) is the impact on our overall service stability. "Primary Region" is a geographical region in which data within a storage account is located, as selected by you when creating the storage account. Service Credits are Customer's sole and exclusive remedy for any failure to meet any Service Level. 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You cannot specify the Secondary Region associated with storage accounts. Automatically rebuilt from Published SLA daily. We will use commercially reasonable efforts to process claims during the subsequent month and within forty-five (45) days of receipt. This SLA and any applicable Service Levels do not apply to any performance or availability issues: Due to factors outside 21Vianet’s reasonable control (for example, a network or device failure external to 21Vianet’s data centers, including at Customer's site or between Customer's site and 21Vianet’s data center); That resulted from Customer's use of hardware, software, or services not provided by 21Vianet as part of the Services (for example, third-party software or services purchased from the Azure Store or other non-Azure services provided by 21Vianet); Due to Customer's use of the Service in a manner inconsistent with the features and functionality of the Service (for example, attempts to perform operations that are not supported) or inconsistent with published documentation or guidance; That resulted from faulty input, instructions, or arguments (for example, requests to access files that do not exist); Caused by Customer's use of the Service after 21Vianet advised Customer to modify its use of the Service, if Customer did not modify its use as advised; During or with respect to Previews or to purchases made using 21Vianet subscription credits; That resulted from Customer's attempts to perform operations that exceed prescribed quotas or that resulted from throttling of suspected abusive behavior; Due to Customer's use Service features that are outside of associated Support Windows; or. Azure File Storage. These figures represent maximum processing times. Transaction requests that are throttled by the Storage Service due to a failure to obey appropriate back-off principles. Redundancy ensures that your storage account meets the Service-Level Agreement (SLA) for Azure Storage even in the face of failures. Manages blobs, queues, tables and files in Microsoft Azure storage accounts. You may not unilaterally offset your Applicable Monthly Service Fees for any performance or availability issues. "Incident" means (i) any single event, or (ii) any set of events, that result in Downtime. Service CreditsService Credits are your sole and exclusive remedy for any performance or availability issues for any Service under the Agreement and this SLA. You cannot directly read data from or write data to the Secondary Region associated with GRS Accounts. Release notes: Updated SLA to reflect guarantees for Azure File Storage. "Virtual Network Gateway" refers to a gateway that facilitates cross-premises connectivity between a Virtual Network and a customer on-premises network. For example, if the Incident occurred on February 15th, we must receive the claim and all required information by March 31st. It provides the following four abstractions (services)- Blob storage, Table storage, Queue storage, and File storage. If you purchased more than one Service (not as a suite), then you may submit claims pursuant to the process described above as if each Service were covered by an individual SLA. SLA for Managed Disks | Microsoft Azure Azure denotes Premium Storage capable VMs by putting an “s” in their name. Azure SLA Board. A powerful, low-code platform for building apps quickly, Get the SDKs and command-line tools you need, Continuously build, test, release, and monitor your mobile and desktop apps. "Average Error Rate" for a billing month is the sum of Error Rates for each hour in the billing month divided by the total number of hours in the billing month. Installation Options. You can directly read data from, but cannot write data to, the Secondary Region associated with RA-GRS Accounts. "Success Code" means an indication that an operation has succeeded, such as an HTTP status code in the 2xx range. “Read Access Geographically Redundant Storage (RA-GRS) Account” is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. Access Visual Studio, Azure credits, Azure DevOps, and many other resources for creating, deploying, and managing applications. This Service Level Agreement for Azure (this “SLA”) is made by 21Vianet in connection with, and is a part of, the agreement under which Customer has purchased Azure Services from 21Vianet (the “Agreement”). Zone-redundant storage (ZRS) 3. Azure SQL Database is the fully managed cloud equivalent of the on-premises SQL Server product that has been around for decades, and Azure SQL database has been around since the beginning of Azure. "Incident" means any set of circumstances resulting in a failure to meet a Service Level. What this means is that you don’t have a … "Secondary Region" is a geographical region in which data within a GRS or RA-GRS Account is replicated and stored, as assigned by Microsoft Azure based on the Primary Region associated with the storage account. - Moving to Cloud services will require you to understand Service Level Agreements. Release notes: Updated SLA for the newly introduced Blob Storage Accounts with the Cool Access Tier. Yesterday Microsoft published an update to the SLA for virtual machines running on Azure. "Block Blob Storage Account" is a storage account specialized for storing data as block or append blobs on solid-state drives. “Geographically Redundant Storage (GRS) Account”is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. "Error Rate" is the total number of Failed Storage Transactions divided by the Total Storage Transactions during a set time interval (currently set at one hour). We provide financial backing to our commitment to achieve and maintain Service Levels for our Services. If we determine that a Service Credit is owed to you, we will apply the Service Credit to your Applicable Monthly Service Fees. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. 1.1 Last updated: April 2016 Release notes: Updated SLA for the newly introduced Blob Storage Accounts with the Cool Access Tier. Release notes: Addition of files in storage accounts to the list of features covered by uptime guarantee. "Average Error Rate" for a billing month is the sum of Error Rates for each hour in the billing month divided by the total number of hours in the billing month. Read transactions requests to RA-GRS Accounts for which you did not attempt to execute the request against Secondary Region associated with the storage account if the request to the Primary Region was not successful. If the Total Storage Transactions in a given one-hour interval is zero, the error rate for that interval is 0%. If the Total Storage Transactions in a given one-hour interval is zero, the error rate for that interval is 0%. "Downtime" is defined for each Service in the Services Specific Terms below. "Zone Redundant Storage (ZRS) Account" is a storage account for which data is replicated across multiple facilities. We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to read data from Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo Redundant Storage (GRS) Accounts. For a claim related to Microsoft Azure, we must receive the claim within two months of the end of the billing month in which the Incident that is the subject of the claim occurred. Azure Blob Storage is the essential foundation of most Azure services. This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of your Microsoft volume licensing agreement (the “Agreement”). Because GRS and RA-GRS Accounts are replicated asynchronously to the Secondary Region, data written to the Primary Region of the storage account will not be immediately available in the Secondary Region. "Preview" refers to a preview, beta, or other pre-release version of a service or software offered to obtain customer feedback. There are 4 types of storage durability: Local Redundant Storage … "Customer Support" means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services. Azure Data Lake Storage Massively scalable, secure data lake functionality built on Azure Blob Storage; Azure Data Lake Storage Gen1 Hyperscale repository for big data analytics workloads; Blockchain Blockchain. "Excluded Transactions" are storage transactions that do not count toward either Total Storage Transactions or Failed Storage Transactions. AVG: 99.925% MED: 99.9%. "Geographically Redundant Storage (GRS) Account" is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. We will not modify the terms of your SLA during the initial term of your subscription; however, if you renew your subscription, the version of this SLA that is current at the time of renewal will apply throughout your renewal term. Standard terms applicable to all Service Levels outlined herein: a. Definitions i. "Service Level" means the performance metric(s) set forth in this SLA that Microsoft agrees to meet in the delivery of the Services. Because GRS and RA-GRS Accounts are replicated asynchronously to the Secondary Region, data written to the Primary Region of the storage account will not be immediately available in the Secondary Region. To move data, you must synchronously copy blobs from the block blob storage account to the hot access tier in a different account using the Put Block From URL API or a version of AzCopy that supports this API. Only Premium Storage capable VMs support attaching Premium Storage to them. PutBlob and GetBlob (includes blocks and pages) For example, if you purchased both Exchange Online and SharePoint Online (not as part of a suite), and during the term of the subscription an Incident caused Downtime for both Services, then you could be eligible for two separate Service Credits (one for each Service), by submitting two claims under this SLA. But my impression is that the 99.99% SLA provided by Azure storage actually covers ALL three types of storage (table, queue and blob) already. Managed Disks doesn't have a financially backed SLA because its availability is based on the underlying storage used and the virtual machine it’s attached to. "Support Window" refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. For these Services, any Service Credit that you may be eligible for will be credited in the form of service time (i.e., days) as opposed to service fees, and any references to “Applicable Monthly Service Fees” is deleted and replaced by “Applicable Monthly Period.”. "Applicable Monthly Service Fees" means the total fees actually paid by you for a Service that are applied to the month in which a Service Credit is owed. Before we go deeper into the storage redundancy space it'd be helpful to better understand the building blocks of Azure global infrastructure as well as a few terms commonly used in high availability and disaster recovery in general. We will evaluate all information reasonably available to us and make a good faith determination of whether a Service Credit is owed. 1.3 Last updated: December 2017 "Success Code" means an indication that an operation has succeeded, such as an HTTP status code in the 2xx range. You can review the most current version of this SLA at any time by visiting https://www.azure.cn/support/legal/sla/. Get Azure innovation everywhere—bring the agility and innovation of cloud computing to your on-premises workloads. To mount a file share this way, the storage account name is used as the username and the storage account key is used as a password. Maximum Processing Time includes only the time spent processing a transaction request within the Storage Service and does not include any time spent transferring the request to or from the Storage Service. Some of the features offered by Azure Cosmos DB are: Fully managed with 99.99% Availability SLA; Elastically and highly scalable (both throughput and storage) Service Credits apply only to fees paid for the particular Service, Service Resource, or Service tier for which a Service Level has not been met. Unless as otherwise provided in a specific SLA, only one Service Credit is permitted per Service for an Applicable Monthly Period. "Service Level" means standards 21Vianet chooses to adhere to and by which it measures the level of service it provides for each Service as specifically set forth below. "Virtual Network" refers to a virtual private network that includes a collection of user-defined IP addresses and subnets that form a network boundary within Azure. ORDERING KEY: ⭡ LEVEL ⭱ PUBLISHED. Live interactive visual guide to Azure Cloud's current state. Ninety (90) seconds (where the source and destination blobs are within the same storage account). This SLA applies to the Microsoft Online Services listed herein (a “Service” or the “Services”), but does not apply to separately branded services made available with or connected to the Services or to any on-premises software that is part of any Service. Release notes: Updated SLA for the newly introduced Blob Storage Accounts with the Cool Access Tier on 8/9/2016. Some of these factors are: Spindle anti-starvation (an IO scheduling mechanism where new IO is not scheduled on spindle disks that have more than 100ms of pending IO). We guarantee that at least 99.99% (99.9% for Cool Access Tier) of the time, we will successfully process requests to read data from Read Access-Geo Redundant Storage (RA-GRS) Accounts, provided that failed attempts to read data from the primary region are retried on the secondary region. "External Connectivity" is bi-directional network traffic over supported protocols such as HTTP and HTTPS that can be sent and received from a public IP address. "Service” or “Services" refers to a Azure service provided to Customer pursuant to the Agreement for which an SLA is provided below. As you probably know, Azure didn’t provide an SLA for single instance virtual machines: the 99.95% uptime guarantee was only available for at VMs that are part of a availability set or scale set. Due to factors outside our reasonable control (for example, natural disaster, war, acts of terrorism, riots, government action, or a network or device failure external to our data centers, including at your site or between your site and our data center); That result from the use of services, hardware, or software not provided by us, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; Caused by your use of a Service after we advised you to modify your use of the Service, if you did not modify your use as advised; During or with respect to preview, pre-release, beta or trial versions of a Service, feature or software (as determined by us) or to purchases made using Microsoft subscription credits; That result from your unauthorized action or lack of action when required, or from your employees, agents, contractors, or vendors, or anyone gaining access to our network by means of your passwords or equipment, or otherwise resulting from your failure to follow appropriate security practices; That result from your failure to adhere to any required configurations, use supported platforms, follow any policies for acceptable use, or your use of the Service in a manner inconsistent with the features and functionality of the Service (for example, attempts to perform operations that are not supported) or inconsistent with our published guidance; That result from faulty input, instructions, or arguments (for example, requests to access files that do not exist); That result from your attempts to perform operations that exceed prescribed quotas or that resulted from our throttling of suspected abusive behavior; Due to your use of Service features that are outside of associated Support Windows; or. Service Credits apply only to fees paid for the particular Service, Service Resource, or Service tier for which a Service Level has not been met. Microsoft Azure Storage Service Level Agreement (SLA) 1. You store data in tables with rows and columns and you can use stored procedures, user-defined functions and all of the T-SQL language spec. "External Connectivity" is bi-directional network traffic over supported protocols such as HTTP and HTTPS that can be sent and received from a public IP address. We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to write data to Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo Redundant Storage (GRS) Accounts and Read Access-Geo Redundant Storage (RA-GRS) Accounts. In the event that more than one Service Level for a particular Service is not met because of the same Incident, you must choose only one Service Level under which to make a claim based on the Incident. Azure SLA (Service Level Agreement) is the agreement or guarantee that Azure gives its end customers at the “service level”, regarding the uptime/connectivity over the period of usage. In order for 21Vianet to consider a Claim, Customer must submit the Claim to Customer Support within two months of the end of the billing month in which the Incident that is the subject of the Claim occurs. 1.4 Last updated: March 2019 Azure Archive storage is a natural extension to Azure Storage tiering, which includes hot, cold and archive tiers and does not require a separate storage … Monthly Uptime Percentage: Monthly Uptime Percentage is calculated using the following formula: Service Credit – Hot Blobs in LRS, ZRS, GRS and RA-GRS (write requests) Accounts, blobs in Block Blob Storage Accounts, and files in storage accounts: Service Credit – Hot Blobs in RA-GRS (read requests) Accounts: Service Credit – Cool Blobs in LRS, GRS, RA-GRS (write requests) Accounts: Service Credit – Cool Blobs in RA-GRS (read requests) Accounts: 1.5 Last updated: June 2019 Release notes: Updated SLA to reflect guarantees for Azure File Storage. Microsoft Windows Azure Storage Service Level Agreement (SLA) 1. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. 1.1 Last updated: April 2016 Actual and average times are expected to be much lower. We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to read data from Locally Redundant Storage (LRS) and Geo Redundant Storage (GRS) Accounts. "Applicable Monthly Period" means, for a calendar month in which a Service Credit is owed, the number of days that you are a subscriber for a Service. You may execute write requests only against data stored within the Primary Region associated with storage accounts. The Service Credit will be based on the estimated retail price for the applicable Service, as determined by us in our reasonable discretion. You can query the Geo Replication Lag for a storage account, but Microsoft does not provide any guarantees as to the length of any Geo Replication Lag under this SLA. This agreement describes the commitment about uptime and connectivity of Microsoft Azure operated by 21vianet. The storage account provides a unique namespace for our Azure Storage data that is accessible from anywhere in the world over HTTP or HTTPS. 1.2 Last updated: April 2017 Release notes: Updated SLA for the newly introduced Block Blob Storage Accounts. You can directly read data from, but cannot write data to, the Secondary Region associated with RA-GRS Accounts. "Blob Storage Account" is a storage account specialized for storing data as blobs and provides the ability to specify an access tier indicating how frequently the data in that account is accessed. The cloud SLA is a policy governing service level objectives by the cloud service providers. Microsoft does commit to a 99.9% SLA for read and writes operations for data stored in LRS datastores. "Error Rate" is the total number of Failed Storage Transactions divided by the Total Storage Transactions during a set time interval (currently set at one hour). You cannot directly read data from or write data to the Secondary Region associated with GRS Accounts. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. *These figures represent maximum processing times. These terms will be fixed for term of your Agreement. "Management Portal" means the web interface, provided by 21Vianet, through which customers may manage the Service. If you purchased a Service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a Service Credit directly from us. Data stored in a block blob storage account (Premium performance) cannot currently be tiered to hot, cool, or archive using Set Blob Tier or using Azure Blob Storage lifecycle management. Windows Azure storage is a cloud storage service that is highly durable, available, and scalable. "Cool Access Tier" is an attribute of a Blob Storage Account indicating that the data in the account is infrequently accessed and has a lower availability service level than data in other access tiers. "Read Access Geographically Redundant Storage (RA-GRS) Account" is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. You can query the Geo Replication Lag for a storage account, but 21Vianet does not provide any guarantees as to the length of any Geo Replication Lag under this SLA. Azure storage account key: Azure file shares may also be mounted with an Azure storage account key. “Monthly Uptime Percentage” Monthly Uptime Percentage is calculated using the following formula: Service Credit – hot blobs in LRS, GRS and RA-GRS (write requests) Accounts, and blobs in LRS Block Blob Storage Accounts: Service Credit – Hot Blobs in RA-GRS (read requests) Accounts: Service Credit – Cool Blobs in LRS, GRS, RA-GRS (write requests) Accounts: Service Credit – Cool Blobs in RA-GRS (read requests) Accounts: Release notes: Updated SLA for the newly introduced Block Blob Storage Accounts. Customer must provide to Customer Support all information necessary for 21Vianet to validate the Claim, including but not limited to detailed descriptions of the Incident, the time and duration of the Incident, the affected resources or operations, and any attempts made by Customer to resolve the Incident. Azure VMs and services share their data via mounted file shares, while on-premise applications access the files using the File Service REST API. "Hot Access Tier" is an attribute of a blob or account indicating it is frequently accessed. In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. Windows Azure Compute (to run the VM’s), and Windows Azure Storage (to persist the state of those VM’s). You may execute write requests only against data stored within the Primary Region associated with storage accounts. "21Vianet" means the 21Vianet entity that appears on Customer's Agreement. Read transaction requests to RA-GRS Accounts that fail due to Geo-Replication Lag. Capitalized terms used but not defined in this SLA will have the meaning assigned to them in the Agreement. 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