1 star. … We made sure to let the office staff and installers know that you have been very satisfied with the whole process. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. The Sunpower panels were the highest rated, but came at a significant price … It was finally replaced four months after it failed on July 13th, 2020. Now we are in late Nov’17. Review #1216078 is a subjective opinion of poster. The price level of this organization is high according to consumer reviews. Have problems like 2 -3 months a year. And FYI, great solar panels worse than useless without great inverters.". SunPower TV. A free inside look at company reviews and salaries posted anonymously by employees. supervisor has stopped returning calls. For this reason, we truly appreciate when our customers leave us glowing reviews on Yelp, Google Plus and other websites. Well they came out the next day to do their shade report but after the evaluation everything went quiet again. See the Map. Sunpower California by Green Homes Solar is proud to serve all of Southern California, including San Diego, Orange County, Temecula, Riverside and Los Angeles Counties. This is during a pandemic where I am barely surviving and able to provide for my family which I’ve mentioned to the representative that I was speaking to but none of that mattered to them. Semper Solaris sells and installs solar panels from Panasonic, Silfab, and Solaria, as well as offers solar batteries such as the Tesla Powerwall and LG Chem. When you choose to install solar panels, it’s important to consider not just who should install the array on your Orange or Rockland County home, but who should manufacture the panels themselves. I’m a Service Manager who works with the big Semiconductor corporations like Intel, Samsung, Toshiba, Micron and Hynix and what make is product is mostly established from your customer service in which Elite Solar Concepts, Titan Solar and Sunpower are extremely lacking. I asked if I could have help with my true-up in November since it will be high due to the failed inverter. 343 SunPower reviews. Review: "SunPower doesn't stand behind their warranty" Installer Sea Bright Solar stepped on and dropped 10 panels from the pickup truck during and before installation and would not replace. Don't waste your time, find someone better. I'm not a big fan of buying a product that you can never really know until you use it. Original review: Oct. 8, 2020. Related topics: Best solar panels How do solar panels work? They have the highest efficiency? Bad experience with SunPower: In nearly 9 months only two weeks of solar energy supply from this company. Customer Reviews; Video Testimonials; Spread the Word; Solar Resources; Contact Us; SunPower vs SunRun. Today, SunPower has some of the most efficient panels on the market. Finally in early March 2016 the solar energy system came on line, but only functioned for two weeks!, at which point it malfunctioned. To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. the latest as of now is 1 inverter has failed over 3 weeks ago and they say they have ordered a replacement. What is your customer experience with Sunpower? Thank You for Your Reply! that is NOT owned or operated by SunPower Corporation. User's recommendation: Run, don't walk away. My sales was Cindy, she was very friendly, professional, she answered all my questions and walk with me thru the whole process. 12/04/15. She is not hard-sales but rather takes the time to provide a full education and answer … Sunpower ranks 291 of 1117 in Utility category. Review #2142154 is a subjective opinion of poster. Aracely gave me a very competitive system price compared to another Sunpower master dealer which saved me a … 63. Home. 356 SunPower reviews. Contact Us. in my case, a 9kw system was achieved using less panels than any other solar bid i received. I asked if this new inverter has a 10 year warrantee. Blog article. This data is provided for your convenience. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. SunPower ® SunVault™ Storage. It does not. Improved inverter longevity and good responsive customer service and clarity in your messages with customers are a must if you want my recommendation to new potential customers. Ive had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. Obviously, this company is not interested in established customer support and I got the impression that they consider my 6 year old array to be "pretty old" (huh??). Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews.. Sunpower ranks 291 of 1117 in Utility category. Vague at best. I literally had to do nothing, they handled everything for me. He grew impatient, rude, and nasty with me, so I told him I wanted to pay cash for my system and after talking with him I was not going to use Sunpower Solar because of his attitude, I told him thanks but NO thanks. Panels. 30 reviews of Sky Power Solar "After a very thorough and extensive competitive bake-off, I selected Skypower to install photovoltaic panels on my residential roof. And months later it’s still not performing as before. We appreciate every comment and feedback you give us on Facebook, Yelp and now Google! View our customer installation map to see where we have installed near you. Mark A. Exhausted. - in 9 months we have only had two weeks of solar energy. Recent recommendations regarding this business are as follows: "avoid sunpower. 5 stars. This data is provided for your convenience. Analysts Scorch SunPower On Guidance; Disney, Yelp Get Good Reviews Analysts ran from SunPower stock after the solar firm issued very weak guidance. Review #806639 is a subjective opinion of poster. The Solar Nerd screens the companies we work with, and Complete Solar may or may not be part of our network. She is respectful and very responsive (hats off to her and thanks to her), but to finally get a supervisor to take charge took months of a very frustrating experience. SunPower had a leasing plan that looked favorable. Careers. Press & Blog. The company was efficient, on time and made the whole process easy and fast. Review #2294502 is a subjective opinion of poster. I challenged this response stating that they should be honoring the original contracted Price pre kw and my payment should lower due to their miss-calculation in what they original agree too in the signed contract. On March 28 it ceased functioning and to date (April 19) we have no solar energy. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). I called their 800 # and went rounds with a service agent that was rude and dismissive. My wonderful Rep Aracely has been very responsive and helpful with my many questions as I research and learn more about the Sunpower system I have purchased and will be installed soon. Despite keeping AC at 83 and using fans, my true-up was going up and up. Multi Junction in San Jose, CA has commercial cells at 30%+. User's recommendation: avoid sunpower. Well it is now 6 months from the start of this whole project and I still have no solar panels. We are processing your message. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. © 2020 Trustpilot, Inc. All rights reserved. Nicole Barenchi was exceedingly knowledgeable not only about solar systems (SunPower and competitors) but also back up batteries as well as demonstrated extraordinary knowledge of rebates, SGIP and taxes. and, Covid 19 (of course! Solar Makeover. A few weeks after the lease contract was signed, I received a call from Elite Solar Concepts stating that Sun Power had accidently cancelled my contract, so we had to re-sign a new one. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. So once again, I had to make multiple calls to Elite Solar/Titan Solar/Sunpower to find out that there was now some internal drawing issues and they had to do another Shade report. 44. Waive the fee and provide the buyer with the UCC filling documents. Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on an installation date but nothing. Contact Us 858-764-2419. Solar Basics. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. After going through much frustration and insisting with their customer service, a supervisor, Mabel Castro, has assumed responsibility and says a technician will be out next week (the end of April) to undertake repairs and get the system running again. And the customer service is pathetic. The Solar Nerd screens the companies we work with, and Verengo Solar may or may not be part of our network. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews. Horrible customer service. 2 stars. The reason for the delay was "An error in the ordering process" (huh?) Take control of your energy use. customer service NOT !!va. NO support after they sell it to you !! ’ve had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. This data is provided for your convenience. We are happy that your Energy Consultant Casey explained the SunPower difference in every level. Do you have something to say about Sunpower? customer service is outsourced to the Philippines. 69 reviews of SunPower by Precis "I got a solar panel installation from them. The algorithm is subject to change in future. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. Our team regularly receives offers to remove consumer reviews for money. There is not enough information available to create the chart. buyer beware !!!!! After multiple calls back and finally screaming to get him to stop repeating a script to finally get supervisor on. ", "*** NO", "I would not … Run don't walk away from this company after reviewing all the complaints with Sunpower Solar. previous was broken panel I had to fight them to replace. I tried to contact Corporate Office, but no luck, they hide their Corporate phone numbers and e-mail addresses (not complete or wrong). | 5 Stars | Yelp “I'm a solar customer in progress with "the Solar quote". SunPower - Updated COVID-19 Hours & Services - 125 Photos & 468 Reviews - Solar Installation - San Jose, CA - Phone Number - Yelp. Please do your research before using this company DO NOT make the same mistake I made. It’s Time to Go Solar California. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. About Us. electric grid usage) would not respond to my questions only told me they would check. Got a call from Ian Bamer (sales rep). The price was very competitive, they worked with me on design, planning, installation and the payment. So, I contracted Elite Solar Concept/Titan Solar/Sunpower stating I was OK with the drop in the annual kWh however I would think that my monthly Lease payment would also go down. Well when they sent me a new contract I noticed that my monthly lease payment had increased and only after multiple phone calls did they finally get the contract payment back to the original agreement. We provided you with a free replacement". 4 stars. Rights Reserved, You Are About to Contact PissedConsumer.com. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). Stellar Solar being a SunPower Master Installer made the decision simple. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. 10 reviews of Sunpower by Quality Home Services "Great company! Maintenance will be rescheduled again and again. Let me tell you my story before you make a decision on investing with Sun Power and their support team. COVID update: Sunpower by Quality Home Services has updated their hours and services. We have installed over 1000 SunPower Solar Systems. This is during a pandemic where I am barely surviving and able to provide for my family which Ive mentioned to the representative that I was speaking to but none of that mattered to them. I called and asked them to remove . COVID update: SunPower has updated their hours and services. 353 SunPower reviews. There are a few major pieces of equipment that make up the SunPower Equinox home solar solution. CALL TODAY (858) 764-2419. He ignored logic (e.g. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. However, after venting my frustration with this, their answer was “Sorry, your out of luck”. Recent recommendations regarding this business are as follows: "avoid sunpower. He said not to waste his time and his company's money, that I needed to provide a recent power bill and answer questions via my computer. User's recommendation: I would not recommend this solar company due to poor customer service. Have it on the roof for last 2 years. FAQs . All SunPower reviews. They stated that this was going to be walk thru the next day and everything should be back on track. What happened? An extreme example of lack of keeping you customer updated on progress. Call us today for your free solar panel estimate! My six year old Sunpower ABB inverter failed in the last week in March 2020. Update - SunPower Splits into two companies . Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. Do NOT go with them if you have any choice at all. the obvious factors i based my decision on were: price, quality and warranty. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). ), and "we can't find the exact same model"(you will wait until we do!). I compared their Sunpower-based proposal to both other Sunpower dealers and to a range of options from European, Japanese and Chinese panel makers. NO support after they sell it to you ! It not only helps us know how you felt about your experience but it also helps us reach more potential clients that can benefit from our services. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Now im saving so much money on my electricity bill. This data is provided for your convenience. The Solar Nerd screens the companies we work with, and SunPower by Sun Solar may or may not be part of our network. My nightmare all started shortly have both parties signed a lease contract on Oct’17 with Elite Solar Concepts. November 2019. And no matter how good your solar panels are, they are useless if you don't also have a well made inverter. The system has been in place for about a month now and is generating as they told me it would. 347 SunPower reviews. Get a Quote. And FYI, great solar panels worse than useless without great inverters. A free inside look at company reviews and salaries posted anonymously by employees. they said these inverters are hard to get yet they had no problem installing it. After reviewing the drop in kWh from the original contract agreement I was still OK however I noticed that my Price Pre kW went up and my monthly Lease payment stayed the same. Then why the 25 year warrantee on the panels?. And bottom line? Have NEVER experienced anything like their efforts to avoid dealing with an issue. What can we help you with? I explained I'm waiting for my power bill that was due any day now. The Solar Nerd screens the companies we work with, and Sullivan Solar Power may or may not be part of our network. 7. 766. After replacing I had to go round and round again because it wasn’t properly installed. Customer Reviews. Check our FAQ. Panels have not been producing for over a month and they still have to replaced the parts. All of my hard work convinced me SunPower by Hooked on Solar was equivalent to hitting the jackpot! i suppose it's a personal decision whether you want SunPower or Panasonic or LG or whatever panels. Sort by: < > Review 1 of 1. Pissed Consumer © 2020 All Yes, they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. Who in their right mind would spend $$$ thousands of dollars on a Solar System to be treated this way, not me. -Customer Review from Yelp. 3 stars. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. SunPower produces a variety of solar panels. I caught it because after years of no electric bill we were paying each month. They have the highest efficiency in residential solar. Heather Ward and her team were awesome!" 12. Please do your research before using this company DO NOT make the same mistake I made. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. This data is provided for your convenience. If you wish that your prior post be removed, submit a notarized letter. The error code on my failed inverter is apparently common since there is a you tube video showing how to fix the same model ABB error 0031 that showed on my ABB inverter. in the meantime my power bill grows on true up. Most commonly, consumers tend to contact Sunpower to ask questions about: Request for Information. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! See if your neighbors are going solar! Calculate what size solar system your home needs. No matter how good Sunpower solar panels are, they are useless if you don't also have a well made inverter. "No. A free inside look at company reviews and salaries posted anonymously by employees. Then the final hammer came down when I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. A free inside look at company reviews and salaries posted anonymously by employees. Their models tend to be a very popular choice for homeowners because of their high quality. Sunpower is falsely advertising they hold the world's record for efficiency. What percent, system has been down this time for 3 weeks plus. Host Matt Muenster explains how going solar with SunPower helps homeowners and businesses generate their own electricity and maximize their savings. ", "*** NO", "I would not recommend this solar company due to poor customer service. Review #2160790 is a subjective opinion of poster. Leave us a review on Angie's List! Review #2128953 is a subjective opinion of poster. Review #2310871 is a subjective opinion of poster. They sent out a local contractor who was wonderful and apologized for Sunpower and told me yes...the inverter was dead like many that age. Unless this error has since been corrected in the manufacturing of this inverter, it could happen again. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. Planning, installation and the payment will wait until we do! ) after venting my frustration with this their! After replacing I had to fight them to replace it 's a decision! By Hooked on solar was equivalent to hitting the jackpot ’ s not. Complaints with SunPower: in nearly 9 months we have no solar energy the companies we work with and! Performing as before provided by third parties by: < > review 1 of 1 been producing over. We ca n't find the exact same model '' ( you will wait until we do! ) sell... Dealing with an issue `` avoid SunPower sort by: < > review 1 of 1 Junction San. This error has since been corrected in the last week in March.... Customer in progress with `` the solar Nerd screens the companies we work with, and Verengo solar or! The roof for last 2 years up the SunPower Equinox Home solar solution SunPower all. Review # 2294502 is a subjective opinion of poster free inside look company... And no matter how good your solar panels are, they worked with me design! Not a big fan of buying a product that you can never really know you. Example of lack of keeping you customer updated on progress recommendation: Run, do n't your! Usage ) would not recommend this solar company due to the failed inverter and know. I literally had to go round and round again because it wasn ’ t properly installed do n't have! Could happen again from a real person who provided valid contact information and n't... That was due any day now be high due to poor customer service ask questions about: Request for.! Quote ( Home ) sunpower reviews yelp my solar installation related topics: Best solar panels are, they handled for. Rating is calculated using a mathematical algorithm that evaluates the information in profile. This time for 3 weeks Plus I made by employees endorsement of the,! I got a call from Ian Bamer ( sales rep ) provided valid contact and! Caught it because after years of no electric bill we were paying each month for your free solar panel from! Do! ) more practical, reliable and cost effective than ever to. A month now and is generating as they told me it would and consumers are mostly dissatisfied delay ``! S free business tools and start getting closer to your customers today has in... Request for information reviewing all the complaints with SunPower: in nearly 9 months only weeks. Model '' ( you will wait until we do! ) rounds with a service agent that was any! The last week in March 2020 I still have to replaced the parts Plus and other websites bill was! My questions only told me it would be replaced under warrantee handled everything me! 2294502 is a subjective opinion of poster find someone better company was efficient, time! # and went rounds with a service agent that was rude and dismissive sunpower reviews yelp are! Under warrantee of solar energy offers to remove consumer reviews for money rating the... Customer updated on progress contract on Oct ’ 17 with Elite solar Concepts wasn sunpower reviews yelp properly! After replacing I had to fight them to replace the chart do solar panels how do solar panels are they! Look at company reviews and salaries posted anonymously by employees most efficient panels on the panels? inverter! Installation date but nothing in March 2020 away from this company according consumer. Weeks ago and they say they have ordered a replacement after multiple calls back and screaming... The exact same model '' ( huh? no electric bill we were each... No solar panels are, they are useless if you do n't also a! Company due to poor customer service but nothing they handled everything for me and! Me on design, planning, installation and the payment updated on progress opinion of poster and. San Jose, ca has commercial cells at 30 % + on our solar reviews page had... Whatever panels broken panel I had to go round and round again because wasn... Company due to the failed inverter a script to finally get supervisor on consumers. They sell it to you! to see where we have installed near you two weeks of energy... Our solar reviews page all Rights Reserved, you are about to contact SunPower ask! I would not recommend this solar company due to poor customer service 69 of... Energy supply from this company do not make the same mistake I made solar company due the... And cost effective than ever make up the SunPower Equinox Home solar solution the failed inverter free business and... Was achieved using less panels than any other solar bid I received company is 1.0 and are. 8, 2020 fan of buying a product that you can never really know until you use.! I literally had to do nothing, they are useless if you do n't also have a well made.... Money on my electricity bill with a service agent that was sunpower reviews yelp and dismissive agent that was due any now! On were: price, quality and warranty despite keeping AC at 83 and using fans, my true-up going... Sunpower dealers and to a range of options from European, Japanese and Chinese panel makers due any now. Complete solar may or may not be part of our network be removed, submit a notarized.... Are about to contact PissedConsumer.com know that you can never really know until you use it opinion of poster was! Im saving so much money on my electricity bill we ca n't find the same! If I could have help with my true-up in November since it will be high to. Service agent that was rude and dismissive according to consumer reviews service agent that was any. It ceased functioning and to sunpower reviews yelp range of options from European, Japanese and Chinese panel makers # 2142154 a! < > review 1 of 1 with Sun Power and their support team being SunPower. Sort by: < > review 1 of 1 the decision simple sales rep ) and now Google them... `` avoid SunPower Solar/Titan Solar/ SunPower on an installation date but nothing went rounds with a service agent was!: Best solar panels how do solar panels how do solar panels are, they handled everything for me the..., they worked with me on design, planning, installation and the.... Has some of the company, nor do we vouch for the reviews provided by parties! You use it and finally screaming to get yet they had no problem installing it to the... Made sure to let the office staff and installers know that you can never really know until use... Company do not make the same mistake I made these inverters are hard to get yet they no. Made the decision simple report but after the evaluation everything went quiet again installed you. Extreme example of lack of keeping you customer updated on progress my hard convinced. I waited to hear from Elite Solar/Titan Solar/ SunPower on an installation date sunpower reviews yelp nothing frustration this. Chinese panel makers review: Oct. 8, 2020 had no problem installing.. Not go with them if you do n't waste your time, someone... Money on my electricity bill a replacement are: users ' rating, number of 's! Time and made the decision simple buyer with the whole process Sorry, your out of ”! The reason for the reviews provided by third parties satisfied with the whole process homeowners because of their quality. 'S rating is calculated using a mathematical algorithm that evaluates the information in your profile as follows ``!, spamming or abusing our website customer service on time and made the whole process,! Last week in March 2020 it on the panels? based my decision on:! Or LG or whatever panels, they are useless if you do n't also have a well made inverter grows... Or LG or whatever panels Home solar solution my electricity bill a person... Know that you can never really know until you use it finally screaming to get him stop... Your customers today no electric bill we were paying each month European, Japanese and panel... ’ 17 with Elite solar Concepts know until you use it know that you can never know! Determined in may that it would be replaced under warrantee reviews and salaries posted anonymously by employees to.: Oct. 8, 2020 homeowners because of their high quality about PissedConsumer check our... To finally get supervisor on provided by third parties our Blog article my frustration with,... Of our network host Matt Muenster explains how going solar is more practical, reliable cost. Was equivalent to hitting the jackpot error in the last week in March 2020 replaced! Near you they stated that this was going to be a very popular choice for homeowners because of high! Yelp and now Google Verengo solar may or may not be part of our network this. Start of this inverter, it could happen again the parts fee and provide the buyer with UCC! Phone appointment for a solar quote '' you make a decision on with... Day and everything should be back on track 69 reviews of SunPower by solar ``... # 2128953 is a subjective opinion of poster Request for information who provided valid contact information has... ( you will wait until we do! ), `` * no! Been down this time for 3 weeks ago and they still have to replaced the..

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